At Tessitura Network (“Tessitura”, “Network”, “we” or “us”), we respect and protect your privacy rights. This Privacy Policy describes:

  • When and what information we collect on our websites and through use of our online services (the "Services"), or by any of our service providers through our website.
  • How we use Personal Information we collect.
  • Your rights regarding your Personal Information.

This Policy describes Network's practices regarding the collection, use, and retention of Personal Information. "Personal Information" is information through which you can be directly or indirectly identified, e.g. your name, your e-mail address and items you purchased (provided we can connect them to your e-mail/customer account) "Individual Customers" refers to licensees/members of Tessitura software and their designated employees.

By using this website or our products and services, you consent to our collection, use and disclosure of your Personal Information as set out in this Privacy Policy. Tessitura has agreements (the “Agreements”) with Individual Customers that contain other provisions with respect to Personal Information.

The terms and conditions of the Agreements are in addition to this Privacy Policy and take precedence over this Privacy Policy in the event of any conflict. This includes, without limitation, the terms of our Data Processing Agreement for those Individual Customers for whom Tessitura performs data processing.

Use of Personal Information

The information that we collect from Individual Customers is used for licensing Tessitura software and supporting Tessitura Network members in their use of that software, managing transactions, reporting, invoicing, renewals, and other operations related to providing services and products to the Individual Customer.

When we host Tessitura software on behalf of a licensee/member, Tessitura Network serves as a service provider. In our capacity as a service provider, we will receive, store, and/or process Personal Information. In such cases, we are acting as a data processor and will process the Personal Information on behalf of and under the direction of our Individual Customers. The information that we store for our Individual Customers in this capacity is controlled by Individual Customers for managing transactions, reporting, invoicing, renewals, other operations related to providing services to their customers. Tessitura Network uses Personal Information that it collects directly from its Individual Customers and for its partners indirectly in its role as a service provider for the following business purposes, without limitation:

  • maintaining and supporting its products, delivering and providing the requested products/services, and complying with its contractual obligations related thereto (including managing transactions, reporting, invoices, renewals, and other operations related to providing services to an Individual Customer);
  • satisfying governmental reporting, tax, and other requirements (e.g., import/export);
  • storing and processing data, including Personal Information, in computer databases and servers located in the United States, Europe, and Australia;
  • verifying identity (e.g., for online access to accounts), as requested by the Individual Customer;
  • for other business-related purposes permitted or required under applicable local law and regulation;
  • to protect the security or integrity of our websites and our business
  • and as otherwise required by law.

Disclosures and Onward Transfers of Personal Information of Individual Customers

Tessitura Network never discloses or sells Personal Information to Third Parties, except as expressly set forth herein.

Unless an Agreement provides otherwise, we will only disclose personally identifiable information that we collect or you provide as described in this Privacy Policy:

  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may share your Personal Information where necessary in order to comply with any legal obligation, legal requests by public authorities, including requests to meet national security or law enforcement requirements, to protect and defend us, our subsidiaries and affiliates and all of our officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim or dispute or in order to enforce or apply our terms of use and other agreements.

We may transfer your Personal Information to a third party in the event of a transfer of all or some of our assets to a third party, provided that the third party agrees to adhere to terms similar to those of this Privacy Policy. We will provide you with an opportunity to reject the transfer of your Personal Information in such cases.

We may disclose aggregated, non-personal information about website users without restriction.


We will keep your Personal Information for as long as necessary for the purposes described herein or as long as we are required by law. After this your Personal Information will be deleted. We cannot remove your Personal Information when there is a legal storage requirement, such as accounting rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.


The security of your Personal Information is important to us. Accordingly, while no set of privacy and security standards or safeguards is 100% secure, we take steps to ensure any information that you share with us is kept secure and strictly confidential in accordance with this policy. We take various precautions to protect information from loss, misuse and unauthorized access, collection, use, disclosure, copying, modification, alteration, destruction or similar risks. Tessitura Network personnel may access and use Personal Information only if they are authorized to do so and only for the purpose for which they are authorized.

California Residents

Under California law, California residents who have an established business relationship with Network may make a written request to Network about how we have shared their Personal Information with third parties for direct marketing purposes during the prior calendar year. In response to a written request, Network is allowed to provide a cost-free means to opt-out of such sharing.

Network does not share your Personal Information with third parties for direct marketing purposes and therefore is not required to provide such a procedure; however, if you would like to access, correct or request deletion of your Personal Information in Network’s possession please follow the cost-free procedures set forth herein.

Children’s Online Privacy Protection Act (“COPPA”)

We do not knowingly collect, maintain, or use Personal Information from our Website about children under the age of 13. We request that persons under the age of 13 not use our Website. We will never knowingly request Personal Information from a child under the age of 13. If we become aware that a child under the age of 13 has sent Personal Information to us, we will remove his or her Personal Information from our files. For the purpose of conference registration, an Individual User may submit a child’s information as an event guest. By submitting your child’s information you consent to our privacy policy on behalf of your child. 

Services Location

The Services for the Individual Customers are operated in the United States. If you are located outside the United States, please be aware that information we collect, including Personal Information, may be transferred to, processed, and stored in the United States. By using the Services or providing us with any information, you consent to the transfer, processing, and storage of your information in the United States. To the maximum extent allowed by applicable law, you are also consenting to the application of United States federal and Texas state law in all matters concerning the Services and this Privacy Policy.

Password Protected Section of the Website

Access to the password protected section of the website (“Licensee Section” or “Section”) is restricted to such person(s) who are licensees of Tessitura Software or employees of Tessitura or those separately authorized for entry by Tessitura.

Passwords are issued on a per person basis and may be used only by the individual to whom the password is issued. All persons who access the Licensee Section agree to not share with or provide access to this Section or share their password with anyone else, and also agree to not discuss pricing practices, terms or similar issues.

Licensees are responsible for maintaining the security of any passwords issued by Tessitura to their employees and agree to promptly notify Tessitura in the event of a misappropriation or unauthorized disclosure of a password to a third party.

Email Subscription Management

As a member of Tessitura Network, you can sign up to receive Tessitura Network business and education email communications. If you choose to opt out of these lists, you may do so at any time by managing the “Subscriptions” area on this website’s logged in My Account page, or from the “unsubscribe” mechanism at the bottom of all Tessitura Network email.


You agree not to distribute or share any information made available to you on the website except and solely to the extent reasonably necessary to operate your business in the ordinary course and consistent with any terms to which the information is expressly made subject where posted, any other agreements, such as licenses for the Tessitura Software or as restricted by applicable confidentiality agreements. You further agree not to use, rent, or sell for marketing or other commercial purposes any data obtained from this website including user addresses, and any user web postings including comments or statements.

IP Addresses

An Internet protocol (“IP”) address is a numeric code, for example, “” This code is used to communicate between your Internet service provider and the World Wide Web. The IP address does not identify you individually. Tessitura logs inbound IP addresses to administer our website and to compile aggregate information on site traffic for internal use.


Cookies (and similar files such as single pixel GIFs, web beacons or tags) are small computer files written to your computer when you visit websites. You have the option of setting your browser to refuse Cookies although this may diminish your ability to utilize the website.

Tessitura uses Cookies to collect anonymous, non-personal information to make your use of the website easier and allow Tessitura to track website usage. For example, when you check the “Remember my Email” checkbox at Login, a Cookie will remember your email address.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

They help us to improve our site and to deliver a better and more personalised service.  Some of the cookies we use are essential for the site to operate.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Most web browsers allow some control of most cookies through the browser settings.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit 
To opt out of being tracked by Google Analytics across all websites, visit

The below table sets out the cookies used across our website domains and the reason for their collection. 

Name Domain Description Reason
__utma Google Analytics: Used to distinguish users and sessions To enable usage statistics and optimization of our website
_ga Google Analytics: Used to distinguish users To enable usage statistics and optimization of our website
_ga Google Analytics: Used to distinguish users To enable usage statistics and optimization of our website
_ga_6SP9TX3WQW Google Analytics: to store and count pageviews To enable usage statistics and optimization of our website
_fbp Facebook: to store and track visits across websites Enables accurate Facebook advertising
_hjAbsoluteSessionInProgress This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie Supports usage of the Hotjar feedback widget on the site
_hjTLDTest When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. Supports usage of the Hotjar feedback widget on the site
_ga Google Analytics: Used to distinguish users. To enable usage statistics and optimization of our website
_hjid Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Supports usage of the Hotjar feedback widget on the site.
coveo_visitorId Coveo search platform to store a unique user ID. Used to optimize search results and performance within the website
visid_incap_2203395 Incapsula: from our CDN/firewall Tracks users to enable website firewall functionality
_gcl_au Google Adsense to store and track conversions. Allows measurement of success of website ad campaigns
incap_ses_731_2203395 Incapsula: from our CDN/firewall Tracks users to enable website firewall functionality
_gid Google Analytics: Used to distinguish users. To enable usage statistics and optimization of our website
.te.js Telligent Community platform: Set if the client supports JavaScript. Used to optimize how the platform builds out some pages or alternatively degrade gracefully (ex. search bot)
.te.w Telligent Community platform: Stores the device width. Used to allow the site to correctly present page layouts for different device sizes
.te.dpr Telligent Community platform: Stores the device pixel ratio. Used when providing resized images to the clients to ensure that users get properly resized images on high-resolution displays
AuthorizationCookie Telligent Community platform A Globally Unique Identifier, used for security purposes. Only set when a user logs in to the site, is required to authenticate a website user to see restricted content
_hjIncludedInSessionSample This cookie is set to let Hotjar know whether that user is included in the data sampling defined by the site's daily session limit. Supports usage of the Hotjar feedback widget on the site
website#lang Sitecore site language specification Set by the Sitecore content management system, which allows multi-language sites
.ASPXAUTH Used to determine if a user is authenticated Only set when a user logs in to the site, is required to authenticate a website user to see restricted content
_hjIncludedInPageviewSample This cookie is set to let Hotjar know whether that user is included in the data sampling defined by the site's pageview limit. Supports usage of the Hotjar feedback widget on the site
ASP.NET_SessionId Used to identify the user's session on the server Supports authenticated users on our website to allow user information to be populated when logged in
__atuvs This cookie is associated with the AddThis social sharing widget, which is commonly embedded in websites to enable visitors to share content with a range of platforms. Tracking page shares via AddThis
__RequestVerificationToken Set when a user is logged in to the site to aid in authentication Supports authenticated users on our website to allow user information to be populated when logged in.
visitor A unique identifier given to each visitor To allow analysis on how visitors use our website
__atuvc This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count. Tracking page shares via AddThis
AuthenticatedUser Encrypted SSO to connect the user with their Telligent account To enable seamless SSO between the website and Telligent Community platform
SFID Salesforce User Id Used to connect the website with Salesforce when required
TessituraUserInfo Users email Used to retrieve users email from different parts of the site and to remember users email in forms
tessituraCSUser Username information Used when login in with a token-based method
Username Username information Used when login in with a token-based method
firstName Username information Used when login in with a token-based method and creating a new user in Telligent (online community)
tzOffset Timezone offset information Used when creating a new user in Telligent (online community)
SC_ANALYTICS_GLOBAL_COOKIE Sitecore tracking cookie Used by Sitecore to track the user activities and geolocation personalization

You block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

Google Analytics Cookies

These cookies enable us to collect anonymous information about how our site is used, what pages are visited and how long is spent on each page. The information collected is used by us to improve the website and to provide broad statistical data to our stakeholders or for general benchmarking with other similar organisations.

Targeting and Advertising Cookies

We use targeting and advertising cookies to serve tailored ads to you based on your previous visits to our website, or based on your demographics or interests as determined by Google*. Google uses the third-party DoubleClick cookie to collect data and serve ads that are relevant to you on the websites of its partners.

The cookie does not contain any personally-identifiable information and we do not merge it with any personally-identifiable information collected through the website. Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting Ads Settings.

The website uses Google Analytics Advertising Features for collecting data via Google advertising cookies and anonymous identifiers. The features used are: Remarketing with Google Analytics, Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting.

How Google determines demographic and interest information 

When someone visits a website that has partnered with the Google Display Network, Google stores a number in their browsers to remember their visits. This number uniquely identifies a web browser on a specific computer, not a specific person.

Browsers may be associated with a demographic or interest category based on the sites that were visited. In addition, some sites might provide Google with demographic information that people share on certain websites, such as social networking sites. Google may also use demographics derived from Google profiles.

If you have any concerns or questions about our cookies, please email us.

Links to Other Websites

Tessitura assumes no responsibility for any content, information collected, terms and conditions or privacy rules maintained on any linked site and we strongly encourage you to examine the privacy policies contained on these sites. Please inform us at about any concerns you may have regarding any of our linked sites.

Access to and Your Rights Regarding Your Personal Information

Right to Access. Individual Customers have the right to know what Personal Information about them is included in our databases and to ensure that such Personal Information is accurate and relevant for the purposes for which Tessitura Network collected it. Individual Customers may review their own Personal Information stored in the databases and correct, erase, or block any data. Upon reasonable request, Tessitura Network allows Individual Customers access to their Personal Information, in order to erase or to correct or amend such data where inaccurate. Individual Customers may edit their Personal Information by logging into their account profile at or by contacting Tessitura Network by phone at 888-643-5778 or by email at In making modifications to their Personal Information, Individual Customers must provide only truthful, complete, and accurate information. To request erasure of Personal Information, Individual Customers should submit a written request to Tessitura Network.

Satisfying Requests for Access, Modifications, and Corrections. Tessitura Network will endeavor to respond in a timely manner to all reasonable written requests to view, modify, inactivate, or erase Personal Information. You may access information we hold about you, request a correction where data is incorrect or a deletion of your data, unless we have to keep your data for legal reasons.

Questions and Concerns. We encourage you to address any concerns you may have regarding our use of your Personal Information by using the contact details provided herein.

Changes to this Policy

This Policy may be amended from time to time, consistent with applicable data protection and privacy laws and principles. We will make employees available of changes to this policy either by posting to our intranet, through email, or other means. We will notify Individual Customers if we make changes that materially affect the way we handle Personal Information previously collected, and we will allow them to choose whether their Personal Information may be used in any materially different manner.

Questions or Complaints

Customers may contact Tessitura Network with questions or complaints concerning this Policy at the following address: You may also write us at:

Tessitura Network, Inc. 
11700 Preston Rd
Suite 660 PMB 214 
Dallas, TX 75230

Enforcement and Dispute Resolution

Tessitura Network commits to resolve complaints about your privacy and our collection or use of your Personal Information. Individuals with questions or concerns about the use of their Personal Information should contact us at:

If a Customer's question or concern cannot be satisfied through this process Tessitura Network has further committed to refer unresolved privacy complaints to an independent dispute resolution mechanism operated by the International Centre for Dispute Resolution/American Arbitration Association (ICDR/AAA).

EU Residents and General Data Protection Regulation

With respect to personal data, Tessitura Network commits to cooperate with the General Data Protection Act. We also commit to comply with the advice given by EU data protection authorities with regard to human resources data transferred from the EU in the context of the employment relationship.

Our basis for processing personal information is:

  1. To administer, monitor and update this website
  2. To manage our relationship and inquiries from you
  3. To comply with legal obligations

Please contact us at if you need details about the specific legal ground we are relying on to process your personal data.

Version updated September, 2021