Contacting Support
Support is always available 24x7. Please call our 24-hour support line if you need immediate assistance.
Use the number for your region:
Australia
+61 (0)2 8005 6635
New Zealand
+64 (0) 800 001 993
Europe
+44 (0) 800 048 7048
North America
+1 888-643-5778
Please note: Calls to our support team are recorded for quality monitoring, training, compliance and security purposes. If you would prefer not to be recorded, please let the agent assisting you know. For more information, please refer to our privacy policy.
Submit all issues through the helpdesk. Click the link in the left sidebar to create or manage tickets. The helpdesk is monitored during normal support business hours.
Normal support business hours for your region:
Asia Pacific/Europe
Monday – Friday, 9:00am – 5:00pm local time
North America
Monday – Friday, 9:00am – 5:00pm local time
How can we help?
Access support from Tessitura 24/7. For immediate assistance, please call our support line.
Call us
Find your regional phone number >Phone service is available 24 hours via region-specific phone numbers.
Knowledge Base
View the Knowledge Base >Browse through our common support solutions for self-service fixes.
Chat with us
Chat support is available weekdays 9am–2pm BST and 9am–8pm EST. Just click the chat bubble in the lower right-hand corner of the page.
Create or manage tickets
Visit helpdesk >Submit all issues through the helpdesk. The helpdesk is monitored during normal support business hours.
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More resources
Discover resources for collaboration and learning more about Tessitura products.
Product Documentation
Access all the related documentation you need for our standard products and services.
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Learning & Training
From videos to presentations to online courses, we have everything you need to learn, use, and make the most of Tessitura.
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Tessitura Roadmap
Product development for the Tessitura platform informed by member feedback, industry trends, and technology innovations.
Learn More about the RoadmapOnline Forums
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