Michael F.W.

Senior Director of Learning, Tessitura Network

Refresh your Tessitura knowledge with our free training resources

1/15/2026

4 min

Do you need a Tessitura refresher?

Are you looking to understand how Tessitura can help you put a plan into action? Do you want an overview of how Tessitura can help you do your job? Maybe you’re seeking to learn how you might collaborate more closely with a different department.

Whatever your goals, we have resources to help you — free for all Tessitura members! Here’s a quick overview to get you started. Note that you’ll need to log in to access these links. 

Intro courses

Check out our free online training courses. Each self-paced course includes instructional videos, and many have quizzes to test your understanding. Topics include ticketing, fundraising, memberships, analytics, constituents and finance — plus we regularly add new course content. 

Intro Courses ›
 

Topic-specific collections

If you’re looking for a broader view, take a look at our Getting Started Guides. These include links to the intro courses mentioned above, plus more in-depth resources to raise your level of knowledge. We’ve got guides for analytics, marketing, fundraising, ticketing, education, system administration, and more.

Getting Started Guides ›
 

Video learning  

If you’re up and running with the basics and are looking for specific how-to guidance, browse our video library. It’s a collection of video trainings and recorded webinars, with new content added regularly.

Browse Videos ›
 

And if there’s anything that you need help finding, search the site, view our product documentation, or send us a note.

 

Top photo by Christin Hume on Unsplash 

 

Topics

Technology

Michael F.W.

Michael Flaherty Wilcox

Senior Director of Learning
Tessitura Network

Michael Flaherty-Wilcox is the senior director of learning at Tessitura.

He oversees the Network's training course programs and several other Learning initiatives. Michael started at Tessitura as an Implementation and Training Consultant and has been using, implementing and customizing the Tessitura software platform since 2008. His projects have taken him to dozens of cultural institutions across the Network, with a special focus on museums, front-end sales and education departments. Prior to the Network, he spent nine years at the Science Museum of Minnesota in various roles, including using Tessitura to support the museum's renowned education programs. He has planned and presented at TLCC conferences since 2011. He lives and works outside of Minneapolis, Minnesota, with his husband, dog and daughter, and enjoys cooking, volunteering, and taking in the Twin Cities arts and cultural scene.